Online Banking FAQs

OnLine Banking

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After how many invalid login attempts will I be locked out of Internet Banking?
After how many invalid login attempts will I be locked out of Internet Banking?
Three invalid logon attempts will lock you out of Internet Banking. Customers should call the main bank branch at 662-326-8047 Monday -Thursday9:00 A.M. - 4:00 P.M. Friday 9:00am-5:30pm
Can I use Internet Banking if I only have a CD, Loan, or Savings Account?
Can I use Internet Banking if I only have a CD, Loan, or Savings Account?
Yes. If you have any Citizens Bank & Trust account - CD, Loan, Savings, or Checking product - you can get Internet Banking for FREE. You must have a checking account to have Bill Payment.
How can I add or delete an account from Internet Banking?
How can I add or delete an account from Internet Banking?
The change can be made through any customer service representative at any Citizens Bank & Trust location.
How can I reset my Internet Banking Account (not Bill Payment)?
How can I reset my Internet Banking Account (not Bill Payment)?
You can call the main bank branch at 662.326.8047 Monday -Thursday from 9:00 A.M. - 4:00 P.M. And Friday 9:00am - 5:30pm. OR to reset it yourself- Enter user Id and Password at internet banking sign on screen, on the next page click on the tab labeled "reset Pin" and enter the E-Teller Id, your email address and subject for email going to customer who is locked out to receive a new pin number.
How can you guarantee the security of my banking information?
How can you guarantee the security of my banking information?
First, we use 128-bit encryption, the highest form of encryption currently available, to secure your Internet Banking sessions. Whenever you see the padlock symbol in your browser, you know this security feature is active. Other security tools are in place to ensure the integrity of your data, including firewalls and filtering routers that secure computers from Internet access and a "trusted" operating system, which protects information from both internal and external threats. For additional security, customers select their own Personal Identification Number. PIN guessing is deterred by locking the ID out of the system following three unsuccessful logon attempts. These are just a few of the many security tools we use. These layers of security work together to make sure that all information transmitted between you and Citizens Bank & Trust is both secure and authentic.

OnLine Bill Pay

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Are there any merchants that I cannot pay through the bill payment service?
Are there any merchants that I cannot pay through the bill payment service?
Yes. You may not use Bill Payment to pay any government agency.
Can I have multiple payments to the same payee on the same day?
Can I have multiple payments to the same payee on the same day?
You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items in the same day.
Can I edit merchant addresses?
Can I edit merchant addresses?
No. In order to change a merchant address, you will have to set up a new merchant with the correct address. You should leave the old address/merchant in your addresses as it contains your payment history for that merchant at that address.
Can I get a copy of a cancelled Bill Payment check?
Can I get a copy of a cancelled Bill Payment check?
You can request a copy by calling us at 662-326-8047. There may be a fee associated with this service.
Can I set up recurring payments?
Can I set up recurring payments?

Yes. You can set up recurring payments in the following frequencies:

  • Weekly
  • Bi-Weekly
  • Semi-monthly
  • Monthly
  • Quarterly
  • Semi-Annually
  • Annually