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Citizens Bank & Trust Co., The Trusted Name in Banking

Identity Theft

Steps to avoid being a victim of Identity Theft

You may find yourself the victim of identity theft by merely replying to an e-mail. Phishing (pronounced "fishing") involves the use of seemingly legitimate e-mail messages and Internet Web sites to deceive consumers into disclosing sensitive information, such as bank account information, social security numbers, credit card numbers, passwords and personal identification numbers (PINs). The message may claim to be from a business or organization that you deal with or even a government agency. The message may ask you to "update", "validate" or "confirm" your account information. Some phishing e-mails threaten a dire consequence if you don't respond.
How to protect yourself:

  1. Never provide your personal information in response to an unsolicited request, whether it is over the phone or the Internet. If you get an e-mail message or pop-up message that asks for personal or financial information, do not reply and don't click on the link in the message either. Legitimate companies will not ask for this information via e-mail. If you are concerned about your account, contact the company mentioned in the e-mail using a phone number you know to be genuine.
  2. Never access our web page from a link provided by a third party.
  3. Use anti-virus software, spy ware, and a firewall and keep them up to date.
  4. Don't e-mail personal or financial information.
  5. Review credit card and bank statements as soon as you receive them.
  6. Be cautious about opening attachments or downloading any files from e-mails.
  7. Contact the organization impersonated in the e-mail and advise them of the scam. 
You may notify the bank at 662.326.8047.